Refund policy
General Terms and Conditions of Sale
* Introduction
* Placing an order
* Product information
* Prices
* Availability
* Shipping methods
* Tax exemption
* Secure payment
* Right of withdrawal. Satisfaction or refund
* Returns
* Warranties and after-sales service (AS)
* Disputes and liabilities
* Zoebikes services
* Comments, reviews, communication
* Protection of personal data
* Intellectual Property
* Warranty extension
1. Introduction
The general terms and conditions of sale described below (hereinafter "General Conditions") exclusively govern the contractual relationships between any user of the website zetabikes.com (hereinafter referred to as "User" or "You") and the seller zetabikes.es, owned by the company Zoebikes, S.L., with registered office in Asturias, Spain, and registered under number B 42548099 in the Commercial Registry of Alicante (hereinafter referred to as "Zoebikes").
These general terms and conditions of sale are the only ones applicable and replace any other general conditions, except in the case of prior, express, and written cancellation. Zoebikes may occasionally modify the articles of its general conditions, so it is advisable to read them during each visit to the website Zoebikesshop.es (hereinafter referred to as "Portal"). These modifications take effect from the moment of their publication on the Internet and cannot apply to previously concluded contracts. Every purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general terms and conditions of sale after having read them.
By accessing the Portal, you agree to comply with the General Conditions as well as the Terms of Use contained therein.
For any purchase made from a seller other than Zoebikes.es, please take note of the terms of accession of these partner sellers.
2. Placing an order
We provide you with four (4) ways to place an order:
- Online on our website: www.Zoebikesshop.com (24h/day, every day)
- By email to: http://www.ebici.eu/contacta/
- By phone at 902 996 416 (€0.07 / min)
- By fax accompanied by a printout of your order and your payment method to the following address: fax No. 00 34 966 876 084. We will confirm receipt via email.
3. Product information
Zoebikes pays great attention to information regarding the essential characteristics of products through technical descriptions from its partner companies and manufacturers, and photographs illustrating the products. All of this is done within the limits of the technology and respecting the best market standards.
All accessories included in promotional packages for sale on Zoebikesshop.com are accessories of compatible brands and not of the manufacturer's brands.
4. Prices
The sales prices indicated on the Portal are shown in euros. VAT is included in these prices, but shipping costs are not. Shipping costs are borne by the User and will be added to the total amount of the selected products once the order is placed.
Zoebikes is not responsible for any possible error or inaccuracy in the conversion system used, nor for any difference that may arise between the estimated total amount of your order in the currency of the country of shipment and the billing amount in euros.
We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the Portal at the time you place your order.
5. Availability
Please note that orders will be shipped within the limits of available stock.
If an ordered item is not in stock, we undertake to send you an email within 15 days (from the date the order was placed) to inform you of the timeframe within which we can send your product(s).
If any of the products in your order are unavailable, we undertake to ship the available products and cover the shipping costs for the rest of your purchase. We will offer to send you an item of equivalent quality and price as a substitute for the unavailable product. In case of refusal, we will proceed with the refund of the aforementioned product. If you wish to return the product according to the conditions provided in Article 9 (withdrawal period - satisfaction or refund), any resulting costs will be borne by Zoebikes.
6. Shipping method
Products purchased at Zoebikes will be shipped to the Spanish Peninsula and the Balearic Islands. If you wish to receive your order in another country where Zoebikes is present, please note that transport prices will change substantially.
The order will be sent to the address you indicated at the time you made your purchase.
Zoebikes provides you with the following shipping method:
Delivery method - Courier -
This shipping method allows you to receive your order in 2/4 days thanks to our transport agency. If you place your order before 1:00 PM, your order will be processed the same day, provided the product appears as available on the Portal. The costs of this type of shipment will depend on the selected item.
A fixed price of €12 is established if your package does not exceed 20 kg; if the order exceeds €150, shipping is free.
Zoebikes Stores - Showrooms.
Zoebikes makes every effort to respect the delivery times mentioned on the Portal. However, Zoebikes is not responsible for consequences due to a shipping delay or loss of the package by parties outside the transport contract, by yourself, or due to reasons or causes that are unforeseeable or insurmountable of force majeure.
In the event that you do not receive a package within the indicated timeframe, an investigation will be carried out with the carrier, which could last several days (the approximate duration is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.
We advise you to verify upon receipt of your package that everything is in accordance with your order and in perfect condition. If you do not agree with the delivered items, sign and indicate by hand on the delivery note the anomalies found upon receipt.
Without prejudice to the applicable legal guarantees, we remind you that you must inform us of this return by ordinary mail to the following address: Zoebikes, Customer Service, tienda@zetabikes.com or by email, on the same day or at most one business day after receipt of the order.
Only returns of products in their original state will be accepted, that is, in their packaging, with their accessories and instruction manuals.
In case of proven non-conformity, the User will have the possibility to choose between the repair or replacement of the product, unless the desired option entails a cost that is clearly disproportionate with respect to another method.
Please be informed that a 24-hour delay in shipment is possible. For security reasons, Zoebikes verifies all orders paid by bank card.
In this case, supplementary data will be requested or required to accept your purchase.
Consequently, and to avoid delays with your shipment, please indicate when placing your order:
- A private (AOL, WANADOO, TELEFÓNICA, TISCALI...) or professional email address.
- A landline phone number (workplace or home) where we can contact you at any time.
Furthermore, for any order exceeding an amount set by Zoebikes, you will be asked for an identity document and proof of address, which you must send us by fax or email.
We apologize for any inconvenience this procedure may cause you. These security measures are definitive proof of our desire to protect Zoebikes customers against potential bank fraud.
7. Tax exemption
Tax exemption is possible for our customers residing abroad (outside the EC). To do this, once the package has been received, you must send us a photocopy of the invoice and proof of address abroad.
Once the invoice reaches customs, the User must send it to us along with their bank details, and Zoebikes will proceed with the refund of the tax via check.
For the VAT refund, an increase of 3% will be applied for "processing fees".
By fax: 00 34 966 876 084
By mail: Zoebikes VAT Refund
Secure payment
Zoebikes has chosen to protect and secure your payments with SSL, encrypting the connection when the latter are transmitted over the network. When you see the payment symbols, you can consider your operation protected.
If our insurance company or our security department suspects any anomaly or fraud, we reserve the right to cancel your transaction for security reasons.
Zoebikes provides you with 4 payment methods: by credit card (Visa or Visa Electron, Mastercard), by bank transfer, with PayPal, in cash at Zoebikes Stores-Showrooms.
If you opt for payment by card, the payment will be charged at the time of order shipment, provided you have obtained prior authorization from your bank or savings bank. If payment has not been authorized, your order cannot be taken into account.
Online payment by credit card is carried out through the "Secure Socket Layer" security system, which encrypts your bank details when they are transmitted over the internet.
Cash payment can be made at the physical Zoebikes-Showrooms.
In case of cancellation of your order or out-of-stock items, subject to a refund, the latter must be made via a voucher valid for all our references for 3 months.
9. Right of withdrawal. Satisfaction or refund
The User has seven (7) business days to return a product with which they are not satisfied. Within this period, you may return the said product to us (shipping costs will be at your expense) along with the invoice and the complete and signed return voucher.
Please return the merchandise to us by registered mail or with insurance that you can take out with the transport company for the value of the product. This insurance will be necessary in case of dispossession or loss of the goods by the transport company. In any case, any return costs are borne by the consumer.
According to this right of return, only products that are sent with their original packaging, in new and complete condition (with accessories, manuals, cables, etc...) will be accepted. Items that have been sent incomplete, damaged, or dirty by the Customer will not be accepted.
In case of refund:
- If the product is returned within seven days (the postmark or courier stamp will serve as proof) from delivery to your home, Zoebikes will refund you in cash, via bank transfer, if you paid by credit card. If the user has paid by credit card, via a bank card reader at the Zoebikes store, the refund will be made via transfer. In case of technical analysis of the product within the framework of the right of withdrawal, Zoebikes will make every effort to refund the User as soon as possible. This period will depend on the technical tests carried out by the manufacturer's AS, of your equipment, with a maximum duration of 3 weeks.
10. Returns
For any package you wish to return, you will have to contact tienda@zetabikes.com.
Shipping costs will be at the customer's expense except in case of product non-conformity. We advise you to protect your item(s), as you will be responsible for any damages they may suffer during transport.
During the period covered by the warranty extensions, the customer must return the device to the Zoebikes Customer Service department.
We will only accept products that are in perfect condition, with all their accessories, and in their original packaging.
All packages sent to the Zoebikes headquarters will be rejected.
11. Warranties and After-Sales Service (AS)
All equipment sold on our website benefits from:
* - the legal warranty of conformity;
* - the legal warranty against hidden defects;
* - the manufacturer's warranty, whose scope and duration differ according to products and brands.
(Directive 1999/44/EC of the European Parliament and of the Council, of May 25, 1999, on certain aspects of the sale of consumer goods and associated guarantees).
The shipping costs for the item(s) are borne by the customer. However, if the legal warranty of conformity is applicable to the returned item(s), all costs derived from this return will be refunded to the customer.
For any package you wish to return, you will have to contact the Customer Service section.
You may not send any product to the Zoebikes headquarters.
Zoebikes will undertake to take into account any repairs carried out by the suppliers.
You must imperatively send, along with the defective device, a copy of the invoice, the warranty voucher, as well as the return voucher.
Attention: legal warranties will not apply or will be partially applied in the repair of any damage resulting from a cause external to the device (for example, accident, impact, lightning, power problems...), or from erroneous handling by the customer (for example, use or installation not in accordance with the manufacturer's specifications, use detrimental to the proper functioning of the device, commercial or collective use, or use of incompatible peripherals, accessories, or consumables).
In the event that the manufacturer does not take into account the repairs, the latter will establish an estimate.
The manufacturer's warranties for products marketed by Zoebikes do not cover:
- the replacement of consumables (batteries, light bulbs, fuses, tires, brake pads...).
- abnormal or non-conforming use of products. For this, we advise you to read the instruction manual included with each of our products.
- breakdowns of accessories (power cables...).
- repairs of possible defects by technical services not recognized by Zoebikes.
- damage caused by any cause external to the device (for example, accident, shock, lightning, power problems).
In any case, Zoebikes will not accept any responsibility if the manufacturer refuses to apply such warranty for the reasons stated above.
If the repair is not taken into account, the manufacturing company will establish an estimate. The manufacturing company will request the payment of administrative fees if the customer rejects the estimate mentioned in the previous paragraph. If, conversely, the customer accepts it, the latter must send us a bank transfer payable to Zoebikes, S.L. for the amount corresponding to the established estimate.
12. Disputes and liabilities
Zoebikes is not responsible for the non-execution of these conditions in case of force majeure, as defined by the Spanish courts, and in case of customer fault or an unforeseeable event by a person outside the contract.
Zoebikes is not responsible for the consequences that may result from improper use of the products sold on the Portal.
Although certain products might have features compatible with professional use, Zoebikes is not a Portal dedicated to professional sales, so it cannot be held responsible for any complaint related to a professional activity.
13. Comments, reviews, communication
All opinions written by Zoebikes users are controlled by the marketing team. If the opinions received infringe the law or ethical or moral laws (abusive advertising, defamation, insults, comments out of context...), Zoebikes reserves the right to reject or modify such opinions.
14. Protection of personal data
The personal data that the User must provide to us are essential for shipping orders, drafting invoices, and warranty contracts. The absence of this data will lead to an automatic cancellation of orders. By registering on the Portal, you agree to provide us with valid personal data. Providing false or incorrect information is contrary to these General Conditions and the Terms of Use present on the Portal.
The User has a permanent right of access and rectification of all their data, in accordance with European texts and national laws in force (Article 34 of the law of January 6, 1978). You can, at any time, make a request to Zoebikes to know what personal information we have at our disposal. You may, at any time, and after prior request, modify this data.
If you accepted this upon your identification on the Portal, Zoebikes will send you promotional emails (newsletters in the form of emails) proposing new products, clearances, exclusives, bargains...)
Whenever you wish, you can unsubscribe from our newsletter to stop receiving these types of emails. To unsubscribe, simply click here or on the link provided for this purpose that appears at the bottom of each of the promotional emails that our partners or we will send you.
Only Zoebikes possesses your personal data, and only Zoebikes and its contractual partners may send you information within the scope of specific and timely promotional operations. These partners have been specially selected by Zoebikes and are recognized for the quality of their products and services.
16. Intellectual Property
All content on the Zoebikes Site (illustrations, texts, names, trademarks, images, videos) is the property of Zoebikes, its co-contractors, or collaborators. Any partial or total reproduction of the content by any procedure and on any medium is subject to prior and express authorization from Zoebikes.
All information, content, files, and programs offered by our service are protected by French and international laws regarding intellectual property and copyright.
Zoebikes cannot authorize copying, publishing, or distributing any content to third parties who do not hold intellectual property rights. Any fraudulent use of this content will be considered a forgery offense, severely punished by the Intellectual Property Code.
Zoebikes cannot be held responsible for the violation by one or more users of the rights of third parties through their activities on the Site.